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Customer enquiries
If you have an enquiry about using one of our services please contact the appropriate customer team.

Coach
For tickets, help with an existing booking and information about our coach services:
Visit: www.nationalexpress.com/coach

Email: customerrelations@nationalexpress.com
Call: 08717 818181

Write to us at:
Customer Relations - Coach
National Express
1 Hagley Road‚
Edgbaston
Birmingham B16 8TG

Bus
For information about our bus services:
Visit: www.nationalexpress.com/bus

For bus travel enquires: Tel: 0871 200 2233 (Traveline)

Email: travelcare@nationalexpress.com
Tel: 0121 254 7272
Write to us at:
Customer Relations - Bus
National Express
1 Hagley Road‚
Edgbaston
Birmingham B16 8TG

Train
For tickets and information about our train services:
Visit: www.nationalexpress.com/train

c2c
Email: c2c.customerrelations@nationalexpress.com
Tel: 08456 014 873
Write to us at: c2c, Freepost ADM3968, Southend, SS1 1ZS

East Anglia
Email: nxea.customerrelations@nationalexpress.com
Tel: 0845 600 7245
Write to us at:
Customer Service Centre
Grosvenor House
112-114 Prince of Wales Road
Norwich
Norfolk NR1 1NS

National Rail enquiries
For further assistance on national rail services:
Visit: www.nationalrail.co.uk
Tel: 08457 48 49 50 (National Rail Enquiries)

For further information relating to the National Express Group please contact us at the address below.

Group Registered office
National Express Group PLC
National Express House
Mill Lane
Digbeth
Birmingham B5 6DD
Registered No: 2590560

Main Switchboard Tel: 08450 130130
If you are a customer with a enquiry about using our services, please use the contact points listed above. If you are not sure of who you need to contact, call our main switchboard number.

Feedback on the National Express Group website

We want to hear your feedback and views on this website which you can send by completing the form below. This form should not be used for customer enquires, which should be directed to the appropriate contact point listed above.

To assist you, we have included a number of questions or please feel free to complete box 8 only if you have other comments. If you are asking for a response, please ensure you include your email address in the form.
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